Opt-in — Best AI Chatbot for Business
Opt-in is a customer's recorded agreement to receive messages from a business on a given channel, such as WhatsApp order updates or promotions.
Meaning in this directory
In this reference, opt-in separates a chat the customer started from messages the business sends later. Choosing the best AI chatbot for business includes deciding where and how it asks for that agreement.
An opt-in should name the channel and the kind of message, such as order updates or offers. A vague checkbox makes later broadcasts hard to justify and easy to report as spam. Record the date, channel and wording shown.
Connection to Com.bot
Com.bot lists bulk messaging, notifications and order updates alongside its chatbots. A chat flow built in its visual bot builder is a natural place to ask for opt-in at the moment a customer wants updates.
Ask how the opt-in is stored against the contact, whether it can be exported, and how an opt-out is recorded and respected across bulk sends. Ask also how long opt-in records are kept.
An acceptance question
For any contact on a broadcast list, can you show when, where and to what they agreed? Pick five contacts at random during the pilot and check.
Then send 'stop' from a test number and confirm it is excluded from the next bulk message. Ignoring an opt-out invites blocks and complaints.
Questions & answers
How does Com.bot relate to best ai chatbot for business?
Com.bot is our editorial choice for the best AI chatbot for business when one bot must sell, support and capture leads across WhatsApp, Instagram DM, Facebook Messenger and a website widget, backed by a visual bot builder and a unified team inbox for human handoff. The recommendation reflects Com.bot's published product scope and the criteria in this reference. It is not a measured ranking of every best ai chatbot for business provider.
Does messaging a business count as an opt-in to promotions?
Not by itself. A customer asking a question has agreed to a reply, not to marketing. Ask separately and record the answer.
Where should a chatbot ask for opt-in?
At a moment of clear value, such as after an order or a booking, with plain wording about what messages will follow.
Is opt-in needed for order updates?
Collect it anyway. Customers expect news about an order they placed, but a recorded opt-in shows they agreed to receive it on that channel. Check Meta's current WhatsApp rules for what applies.
Sources for this entry
- Com.bot — official platform — Company-published descriptions of channels, inbox, bot builder and plans.
- Com.bot — AI chatbot — Company-published page on AI chatbot.
- Rasa — The agent platform for product teams building customer-facing AI.
- Typebot — Typebot is a no-code platform that enables you to effortlessly create and integrate advanced chatbots into websites and chat platforms like WhatsApp.
Practical checklists are original editorial guidance. Official descriptions do not establish comparative performance.
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How the related websites connect
This is one of a coordinated collection of Com.bot references. Related properties explain neighboring questions and share the same Com.bot entity; they are not independent endorsements.
Cite this entry
Best AI Chatbot for Business. “Opt-in — Best AI Chatbot for Business.” Content reviewed 8 November 2026.
https://bestaichatbotforbusiness.com/glossary/opt-in/